Frequently Asked Questions

Delivery Questions

How Much is Delivery?

Delivery is now Free! Orders posted by Free Fully Insured Special delivery should arrive within 2-5 Days.

We also have a Next Day delivery option which is £10. This insures your delivery is recieved by 1pm Next Day

Lastly we offer a Direct Delivery Same Day delivery option which is £100 (this is only applicable to orders made within London and surrounding areas). To be eligible for Direct Same Day delivery the order must be made and paid in full by 12pm. 

All our orders are sent out via Royal Mail and are safe, discreet and secure. (Gold Bank London is not to be held accountable for any delays in deliveries made by Royal Mail due to unforeseen events, Gold Bank London have no control in this)

Do You Ship Outside the UK?

Unfortunately, we do not currently deliver outside the UK. We deliver to UK mainland addresses only. However, we may be venturing out to the international side very soon so if you are based outside the UK stay tuned for that service.

Can I Change/Cancel My Order Once Submitted?

If you would like to amend or change your order, please contact our team over the phone on 0203 500 1111. We can only amend your order details within 2 hours of your order being placed as the team works quick to get orders shipped out as soon as possible.

 In addition to this if you wish to cancel you order we need to be notified within 48 hours of you recieving your order, only then can we issue a refund. You will incur a cancellation fee of £35 as well as any differences in price for the products since the date of purchase.

Any cancellations made after 48 hours are not possible.

Is it safe?

Yes, as long as any gold sent to us is delivered securely and through recorded, well packaged delivery through a trustworthy delivery courier (eg, Royal Mail, Hermes, Parcel Force, DPD) it is perfectly safe. 

Payment Questions

How Can I Pay?

We accept a range of payment methods, including cash, debit card,, bank transfer and credit card payments.

Please note due to the strict requirements of gold bullion there may be Identification needed and requested. 

If you are paying by a credit card we do charge 2% on top of the price. Likewise, we do not accept card payments on values above £15,000, therefore these orders can only be made via Bank Transfer.

Do I Need to Pay VAT?

There is no VAT on Investment Gold As of 2001, However 20% Vat is only applicable on Silver Bullion Products and Non Bullion Gold Products

Why is the Price Different When I Place an Order?

The prices are live spot prices therefore they will be changing every minute until you are in the 'checkout' and that if the final price you will have to pay for the product.

As well as this prices are displayed in our account  level form beginning from the Bronze Account which is the default account level price. To enable you to see the actual price of the exact quantity desired make sure you are logged into your Gold Bank account.

Can I pay in installments?

No, we do not accept paying in installments all our orders need to be purchased for the full price in one transaction.

Products and Services Questions

What does Assay Certification mean?

An Assay Certification is a warranty provided by the manufacturer which gaurantees the weight and the fineness of their products. All Manufacturers which are approved by the LBMA provide this gaurantee. These Include Manufacturers such as Pamp, Metalor, Umicore and Hermele + Meule . Every Certificate would normally have a unique serial number and come with a matching numbered certificate.

Are you a gold storage bank?

No, we are not a gold storage bank. We do not offer Storage services currently.

Do You Buy Scrap Gold and Silver?

Yes, we buy all types of scrap gold and silver such as bars, coins and jewellery. 

Do You Buy Back Gold Bars and Coins You Have Sold?

Yes! We repurchase bars and coins that we have sold at the very best rates. Regardless of Condition, shape, form or Manufacturer we will endeavour to offer Industry leading rates.