Frequently Asked Questions

Delivery Questions


How Much is Delivery?

Our price for delivery is £10.00 with full insurance. Orders are posted with fully insured special delivery and should arrive within 1-2 working days.  All our orders are sent out via Royal Mail and is safe and secure.

Do You Ship Outside the UK?

Unfortunately, we do not currently deliver outside the UK. We deliver to UK mainland addresses only and the cost of delivery is £10.00. However, we may be venturing out to the international side very soon so if you are based outside the UK stay tuned for that.

Can I Change My Order Once Submitted?

If you would like to amend your order, please contact our team over the phone on 0203 500 1111 within 2 hours of your order being placed, and we can get this amended for you. Likewise, you can email us on sales@gold-bank.co.uk

Is it safe?

Yes, as long as any gold sent to us is delivered securely and well packaged through a trustworthy delivery courier (eg, Royal Mail, Hermes, Parcel Force, DPD) it is perfectly safe. 



Payment Questions


How Can I Pay?

We accept a range of payment methods, including cash, debit card, cheque, bank transfer and credit card payments.

Please note due to the strict requirements of gold bullion there is a proof of identification required on all products.

If you are paying by a credit card we do charge a 2% on top. Likewise, we do not accept card payments on values above £5000, therefore these orders can only be made via cash, bank transfer or cheque.

Do I Need to Pay VAT?

We do not add additional VAT onto our orders. As of 2001, there is no VAT payable on investment gold bars or coins except on silver. 

Why is the Price Different When I Place an Order?

The prices are live spot prices therefore they will be changing every minute until you are in the 'checkout' and that if the final price you will have to pay for the product.

As well as these prices are displayed as ‘from’ which means the price displayed is the minimum and will change depending on the quantity purchased. To enable you to see the actual price of the exact quantity desired, click through to the item and on the next screen you will be able to alter each variable in order to find an exact price.

Can I pay in instalments?

No, we do not accept paying in instalments all our orders need to be purchased for the full price in one transaction.



Products and Services Questions


What does Assay Certification mean?

All of our Pamp and Metalor bars have a stamp on them to show the total purity of the gold. Each bar has a unique serial number and comes with a matching numbered certificate. This also applies to Umicore bars above the weight of 100g. We only buy from approved manufacturers and purchased brand new, direct from the supplier.

Are you a gold storage bank?

No, we are not a gold storage bank. We do not hold onto our customers gold.  Any gold sold to us will be melted down immediately. 

Do You Buy Scrap Gold and Silver?

Yes, we buy scrap gold and silver such as bars, coins and jewellery. However, we do not buy dental gold, fillings or grain.

Do You Buy Back Gold Bars and Coins You Have Sold?

We do repurchase bars and coins that we have sold at the very best rates. You just need to send us your gold via the 'sell' page here on our website with insured delivery; we will then value the items and email you a quote. The price will depend on the condition of the product and the current price of gold.

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