Frequently Asked Questions

Delivery Questions

How Much is Delivery?

Delivery is now Free for standard shipping! Orders posted by Free Fully Insured Special delivery should arrive within 2-5 Days. We also have a Next Day delivery option which is £10. This insures your delivery is recieved by 1pm Next Day (only applicable if order is paid in full by 2pm on a week day)

Lastly we offer a Direct Delivery Same Day delivery option which is £100 (this is only applicable to orders made within London and surrounding areas). To be eligible for Direct Same Day delivery the order must be made and paid in full by 12pm. 

All our orders are sent out via Royal Mail and are safe, discreet and secure. (We are not to be held accountable for any delays in deliveries made by Royal Mail due to unforeseen events, we have no control in this)

Do You Ship Outside the UK?

Unfortunately, we do not currently deliver outside the UK. We deliver to UK mainland addresses only. However, we may be venturing out to the international side very soon so if you are based outside the UK stay tuned for that service!

Can I Change or Cancel My Order Once Submitted?

If you would like to amend or change your order, please contact our team over the phone on 02035001111. As the goods we sell and provide are dependant on fluctuations in the market price, under the Financial Services Regulations 2004 there is no statutory right to cancel.

Therefore you will incur a cancellation fee of £100 as well as any differences in the commodity price for the product(s) since the date of purchase. Any cancellations made after 48 hours are not possible.



Payment Questions

How Can I Pay?

We accept a range of payment methods, including cash, debit card and credit card payments.

Please note due to the strict requirements of gold bullion there may be Identification needed and requested. If you are paying by a credit card we do charge 2% on top of the price. And if you are paying by cash there is a £5,000.00 limit.

Do I Need to Pay VAT?

There is no VAT on Investment Gold As of 2001, However 20% Vat is only applicable on Silver Bullion Products and Non Bullion Products

Why is the Price Different When I Place an Order?

The prices are live spot prices therefore they will be changing every minute until you are in the 'checkout' and that if the final price you will have to pay for the product. As well as this prices are displayed in our account level form beginning from the Bronze Account which is the default account level price for every member. To enable you to see the actual price of the exact quantity desired make sure you are logged into your Gold Bank account!

Can I pay in installments?

No, we do not accept paying in installments all our orders need to be purchased for the full price in one transaction.

Why are the prices charged above the live market rate for gold and silver?

The global spot price for gold is based on inter-bank transfers of large numbers of London Good Delivery Bars which are 12.5 kilograms each. This price is only available to large banks and does not include any brokerage fees, transportation, storage or insurance.

Smaller bars are always sold at a premium to the London spot price to reflect the additional costs of producing and testing smaller bars. Our premiums are extremely competitive and are lowest on our larger bars.



Products and Services Questions

What does Assay Certification mean?

An Assay Certification is a warranty provided by the manufacturer which gaurantees the weight and the fineness of their products. All Manufacturers which are approved by the LBMA provide this gaurantee. These Include Manufacturers such as Pamp, Metalor, Umicore and Hermele + Meule . Every Certificate would normally have a unique serial number and come with a matching numbered certificate.

Are you a gold storage bank?

No, we are not a gold storage bank. We do not offer storage services, currently we only offer storage for up to 3 months

Do You Buy Scrap Gold and Silver?

Yes, we buy all types of scrap gold and silver such as bars, coins and jewellery. You can get a quote now on our sell page at https://www.gold-bank.co.uk/3-step-buying-process/

Do You Buy Back Gold Bars and Coins You Have Sold?

Yes! We repurchase bars and coins that we have sold at the very best rates. Regardless of condition, shape, form or manufacturer we will endeavour to offer Industry leading rates. Take a look at our guide prices at https://www.gold-bank.co.uk/3-step-buying-process/

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