Privacy Policy

The www.gold-bank.co.uk website is owned by Gold Warehouse Limited, 215 The Broadway, London, UB1 1NB. By using this website or entering into dealings with us you are agreeing to accept the following terms and conditions. To use our website customers must be 18 years and over. Gold Bank London® carries the right to update and change the website without having to give a notice or prior warning to the public. Furthermore, our terms and conditions do not affect your statutory rights. Any terms and conditions you come into consequence on whilst you use on our website will all be subject and in line with the law of England & Wales.

1. Our prices and payment

On the www.gold-bank.co.uk website, our live prices are clearly visible and will be fixed at the time you place your order. Multiple orders placed at a similar time may be subject to changes in the price due to market fluctuations and stock availability decided during trading hours. We reserve the right to cancel any order even after the payment received. If Gold Bank London does for any reason cancel an invoice a full refund would be issued directly to you and you will be notified via phone and email.

For orders requested to be paid by bank transfer we must recieve payment within 28 hours. Prices can also be fixed over the phone by speaking to our sales team directly. They can then place this order for you and payment can be done via a payment link sent to you or by bank transfer.

Payment is now possible by Debit and Credit card on the website for orders up to £5,000.00 (ID requirements apply). Other methods of payment are online bank transfer. Please note payment can only be accepted from accounts registered in your own name and payments made via accounts registered on a different name will be cancelled.

2. Delivery

At the time an order has been made it is vital our customers provide a delivery address as without this an order cannot be made. The delivery address provided MUST match the cardholder’s address which has been used to make an online card payment. The ordered goods cannot be delivered to any other address but the one the card that made the payment is registered to. The goods that have been ordered will only be delivered to the address once the payment has been verified.

Gold Bank London is unable to provide any responsibility for packages that are or are being delivered to houses that have multiple occupancies or work addresses. In addition to this, we do not deliver to any PO box addresses.

Regarding our postal system that is through the Royal Mail, we cannot be held accountable for delays that initially could affect the delivery of your goods as this is beyond Gold Bank London's control.

3. Order Cancellations and returns

Once you place an order for any bullion products a cancellation fee of £35 will incur. In addition any differences in the price of the products since the date of purchase will also be charged. 

We are happy to provide you with a refund or exchange in line with your rights as a consumer given you pay the fees above. Any queries with your products received must be reported to us within 48 hours of recieving. 

If we do deem your products to be below the standard in which they were recieved we will be unable to provide you with an exchange or refund. The products must be returned to us in the original state in which they were received to process the refund/exchange.

4. Collection

Made in advance orders that have been paid fully can then be collected from our stores. (215 The Broadway, London, Middlesex, UB1 1NB or 214 The Green Street, Forest Gate, E7 8LE) This is our only collection point.

On your arrival, you must be able to bring identification this has to be a drivers license or passport. We cannot release any goods to any third party due to security reasons, in addition we cannot release any goods without identification.

5. Fraud prevention & requirement for ID

We do carry our security checks and our customers may be required to provide us with proof of Identity aid the anti-money-laundering & fraud legislation that governs our industry. We may ask for this information to help our internal security checks in order to provide safe delivery of your product. Where we request proof of address, photo ID, the credit/debit card used to purchase the goods (we have to only verify the last 4 digits of the card as well as the name on your card)

We may use your personal information to conduct anti-fraud checks. This is all confidential and is only used for the purpose of security.

The information which you supply may be given to credit reference or fraud prevention agencies. All personal information provided will be treated in accordance with the Data Protection Act of 1998.

6. Liability

We cannot be held responsible for our products once ownership has been passed to the customer. The service provided by Gold Bank London will be exercised with the right skills and care. However, Gold Bank London does not provide financial advice and does not provide any provisions on Gold Bank London's products.

7. Terms of purchases

Our duty to take reasonable care of items that you dispatch to us for this purpose will commence when we have signed for the relevant package. For the avoidance of doubt, any such signature shall not be taken to comprise acknowledgment on our part that the items within the package match their stated description. It is our procedure to weigh all incoming packages before opening them under the camera and carrying out a detailed inspection of their contents. If the contents match their stated description, we will confirm this at the same time as confirming our acceptance of your offer to sell the items.

We reserve the right to report any attempted sale of counterfeit items and to retain such items if requested to do so by the police or by HM Revenue & Customs. 

Gold Bank London general provisions:

Here at Gold Bank London one of our aims is to provide accurate product and pricing information however ricing errors may occur. In the event of any item being listed at the wrong price or with incorrect information, Gold Bank London shall have the right to refuse or cancel any orders placed for that item. If an item shows an incorrect price, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice. Any bar or coin being sold by a third party, starting to have been purchased from Gold Bank London, may not be relied upon as a genuine item. We don't guarantee the authenticity of any bar, coin or another item unless purchased and shipped directly from ourselves.

If you have any queries regarding these terms, please contact us on 0203 500 1111 or email us on sales@gold-bank.co.uk 

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